What does the workmanship warranty cover?

The workmanship warranty covers qualifying failures tied to Lightmen Painting's workmanship on contracted areas painted by Lightmen, subject to the written agreement and eligibility rules.

What is not covered under the warranty?

The warranty does not cover water intrusion, rot, substrate failure, structural movement, impact damage, normal wear, failures caused by other trades, or surfaces altered after Lightmen completed the work.

How do I file a warranty claim?

Send your name, project address, a short description of the issue, and photos. Lightmen will review the original scope, check eligibility, and outline the next step.

When should I use ECR instead of a warranty claim?

If the issue appears to involve water intrusion, rot, failed details, recurring exterior breakdown, or a problem outside warranty scope, the Exterior Condition Report is usually the smarter next move.

LIGHTMEN PAINTING · PORTLAND METRO

Warranty coverage without the weasel wording and fake mystery.

This page is the clean version of the warranty: what is usually covered, what is not, how to file a claim, and when the smarter next step is not a warranty request at all. If the issue is truly workmanship-related on a qualifying Lightmen-painted area, we want to see it. If it is water intrusion, substrate failure, or someone else touching the surface later, that is a different conversation.

Clear workmanship coverage Straight exclusions Fast claim path Better next-step routing

Start a Warranty Claim Ask a Warranty Question Read Full Terms

Fast truth: not every paint issue is a warranty issue. Some are workmanship. Some are building problems. Some are deferred maintenance finally sending the invoice.

How this page works

The warranty is for workmanship. It is not a magic shield against physics, water, age, or other people.

That is the clean dividing line. If the original Lightmen workmanship on a qualifying painted surface failed during the covered term, that is what warranty review is for. If the issue comes from water intrusion, substrate breakdown, structural movement, deferred maintenance, or someone else modifying the surface, the right move is usually diagnosis, repair planning, or a new estimate instead.

Warranty options

Coverage tiers without the usual nonsense.

Not every project qualifies for every tier. That part depends on scope, system, and conditions, not optimism.

Included

2-Year Workmanship Warranty

2 years standard

Included on qualifying projects. Covers qualifying workmanship-related failures on areas painted by Lightmen and included in the written contract.

Applies to scoped painted areas only
Repair is usually limited to the affected failure area
Does not automatically mean a full repaint

Optional

5-Year Workmanship Warranty

5 years add-on

Available on qualified projects where the prep, coating system, and substrate conditions support longer coverage.

Usually discussed during quoting, not after the fact
May require approved prep and product system
Still subject to exclusions and eligibility

Premium

10-Year Workmanship Warranty

10 years full repaint + LCC

Reserved for qualifying full repaint projects and tied to continuous Lightmen Care Club participation in good standing.

Not for patchwork or partial-project shortcuts
LCC must remain active and compliant
Built around long-term exterior care

Manufacturer/material warranties are separate. This page is about workmanship coverage, not pretending paint itself is immortal.

What is usually covered vs not covered

This is where most warranty confusion dies.

Good. It needed to.

Usually covered

Qualifying workmanship failures

If the failure traces back to Lightmen workmanship on a qualifying contracted surface, that is what this process is for.

Qualifying peeling, chipping, or blistering tied to workmanship
Failure on written-scope surfaces painted by Lightmen
Work reviewed within the active warranty period

Usually not covered

Things that are not workmanship

This is the stuff people try to stuff into warranty claims even though the paint crew did not cause it.

Water intrusion, leaks, or drainage failures
Rot, substrate deterioration, or hidden damage
Structural movement or shifting materials
Impact damage, abuse, or unusual wear
Surface alteration or repairs by others after completion

Clean truth: if water is getting into the wall assembly, the paint failure is usually the messenger, not the criminal.

How to file a claim

Three steps. No interpretive dance required.

Send the right info and this goes a lot faster for everyone.

Send photos and project details

Include your name, address, a short explanation, and both close-up and wider shots so the issue makes visual sense.

We verify scope and eligibility

We review the original contract scope, timeline, and whether the problem fits workmanship coverage rules.

We outline the next move

If it is covered, we move toward the repair path. If it is not, we explain why and route you to the cleaner next step.

Start a Warranty Claim Ask a Warranty Question

When this is not a warranty page problem

Sometimes the right move is diagnosis or a new project, not a claim.

That is not us dodging. That is us routing you to the right tool instead of the wrong one.

$79

Use ECR if the cause is unclear

Best for exterior issues involving water, rot suspicion, recurring breakdown, or failures that do not clearly look like workmanship.

Clarifies likely cause
Better than guessing from photos alone
Good when the problem keeps coming back

Project path

Request an estimate if it is outside warranty

Best when the issue is real, visible, and not covered — and you are ready to talk about repair or repaint scope.

Good for non-covered corrective work
Good for repaint planning
Moves directly into scheduling and pricing

Long-term

Use LCC to protect exterior performance

Best when the real goal is fewer future surprises and better long-term exterior care, especially on full repaint systems.

Ongoing care logic
Supports premium warranty path
Helps catch issues earlier

Home · ECR · LCC · Warranty Details

FAQ

Common warranty questions, answered like adults.

Does warranty cover rot or water intrusion?

No. Rot and water intrusion are substrate or building-envelope problems, not workmanship coverage issues. If the cause is unclear, the smarter first move is usually ECR.

What if another contractor worked on the surface later?

If another trade altered the coated surface or surrounding system, that can void coverage for that area. Send photos and details so the situation can be reviewed cleanly.

Does warranty mean the whole house gets repainted if one spot fails?

No. Warranty repair is usually limited to the affected qualifying area, not an automatic full-project reset.

Where are the full detailed terms?

The detailed rules live on the full terms page. This page is the clean readable version. The detailed page is where the fine-grain rules sit.

What if I am not sure whether it is a warranty issue?

Start with the photos and a short explanation. If it clearly looks like a non-warranty issue, the next step will be routed to ECR or a new estimate instead of wasting your time.

Start a Warranty Claim Ask a Warranty Question Read Full Terms

Fastest move: if you think it is a workmanship issue, send photos and details first. If it looks like water or recurring exterior failure, route to ECR instead of guessing.

Start Claim ECR