Automating a bad workflow does not solve the problem. It often accelerates it.
Understand the work first.
AI can perform work.
It cannot own the consequences.
AI can generate emails, documents, analysis, presentations, reports, recommendations, and code at extraordinary scale. That means activity becomes a weaker measure of performance.
Judgment and outcomes become more valuable.
If your organization depends on one person remembering how everything works, you do not have a scalable system.
Capture the knowledge. Build the playbook. Develop the team.
Installing software changes capability.
Changing how the organization works creates transformation.